FAQs for Giftcards.com and McGift.GiftCardMall.com Gift Card Holders.
Everything you need to know about Visa gift cards from Giftcardmall.com and Giftcards.com.
How do I use my Giftcards.com Gift Card?
You can use your Giftcards.com Gift Card on Giftcards.com to purchase any available card without a fee from over 350+ brands. At checkout, select the “Gift Card Payment” option, enter your card details, and choose an additional payment method if your purchase exceeds your gift card balance.
Are there any fees for using my Giftcards.com Gift Card?
No, there are no fees for using your Giftcards.com Gift Card.
Can I reload my Giftcards.com Gift Card?
No, Giftcards.com Gift Cards are disposable and cannot be reloaded.
Can I redeem my Giftcards.com Gift Card for cash?
No, Giftcards.com Gift Cards cannot be redeemed for cash unless required by law.
What can I purchase with my Giftcards.com Gift Card?
You can use your Giftcards.com Gift Card to purchase any card on Giftcards.com of equal or lesser value without a fee. If your chosen card exceeds your gift card balance, you’ll need to provide an additional payment method. Note: Giftcards.com Gift Cards cannot be used to purchase another Giftcards.com Gift Card or be reloaded.
Do the funds on my Giftcards.com Gift Card expire?
No, the funds on your Giftcards.com Gift Card never expire.
Visa/Mastercard Virtual Accounts
Can Giftcards.com Visa/Mastercard Virtual Accounts be used for international purchases?
No, these accounts cannot be used for foreign purchases.
Can I convert a Visa/Mastercard Virtual Account into a physical gift card?
No, funds from Giftcards.com Visa or Mastercard Virtual Accounts cannot be transferred to a physical gift card.
Can the balance on a Visa/Mastercard Virtual Account go negative?
Yes, while purchases exceeding the balance are generally declined, a negative balance may occur if a merchant submits a compromised authorization, causing pending approvals to overlap.
Do Giftcards.com Visa/Mastercard Virtual Account funds expire? Are there fees?
Visa/Mastercard Virtual Accounts expire seven years from the purchase date. There are no fees for purchases, but accounts inactive for 12 consecutive months will incur a $4.95 monthly inactivity fee.
How are Visa/Mastercard Virtual Accounts delivered, and how long does delivery take?
Virtual Accounts are delivered via email with activation instructions and balance-check details. Delivery may take up to 24 hours unless a future delivery date is selected.
How do I check the balance of my Visa/Mastercard Virtual Account?
Visit the “Check Balance” option on Giftcards.com and enter your 16-digit Virtual Account number.
How do I activate and use a Visa/Mastercard Virtual Account?
Activation instructions are included in the email with a confirmation link. Clicking the link or visiting the activation page allows you to enter the provided Gift Activation Code. Virtual Accounts can be used online or by phone with merchants accepting Visa/Mastercard debit cards.
What is the minimum and maximum value for Visa/Mastercard Virtual Accounts?
Visa and Mastercard Virtual Accounts can be purchased for amounts between $10 and $250.
What should I do if the recipient doesn’t receive their Virtual Account?
If the recipient doesn’t receive the Virtual Account email, ask them to check their inbox, spam, or filtered folders. If it’s still missing, contact Customer Service with the invoice number and recipient’s email for assistance.
For more details about non-Visa/Mastercard accounts, refer to the “Merchant eGift Card” section.
Is Giftcards.com the same as GiftCardMall.com?
Yes, Giftcards.com and GiftCardMall.com are essentially the same websites. GiftCardMall.com has been rebranded and consolidated under Giftcards.com as part of an initiative by Blackhawk Network to simplify their platform and provide a unified service. Both sites now operate as one, offering a seamless experience for purchasing and managing gift cards.
How to Contact Customer Service for Giftcards.com and GiftCardMall.com?
Giftcards.com Customer Service:
- Visit the Giftcards.com Contact Us page for detailed support options.
- Email: Send inquiries via their online form for personalized assistance.
- Phone Support: Call 1-877-944-3822 for immediate help.
- Live Chat: Available on their website during business hours for quick resolutions.
GiftCardMall.com Customer Service:
- Since GiftCardMall.com has transitioned to Giftcards.com, customer support is now handled through the Giftcards.com platform.
- Use the Support page for common FAQs or contact details.
- Email and Phone Support: The same contact information for Giftcards.com applies to GiftCardMall.com-related inquiries.