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How to Contact Visa.com’s Customer Service (Phone Numbers, Addresses, Chat)

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Visa offers multiple channels for customer support to assist with various inquiries. This includes lost or stolen cards, transaction disputes, and general information.

contact-visa-customer-service-phone-number
Check the back of your card for a Customer Service phone number. Often, you don’t need to contact Visa directly to block a stolen card, but call the card issuer, which is listed on the back of your card.

We have added an updated guide on how to contact Visa’s customer service through different methods:

1. Visa Customer Service Phone Numbers:

  • United States and Canada:
    • Toll-Free Number: 1-800-VISA-911 (1-800-847-2911)
    • Hearing Impaired (U.S.): 1-800-TDD-1213
    • Hearing Impaired (Canada): 1-305-278-4285
  • International Assistance:
    • If you’re outside the U.S. or Canada, you can call collect at +1-303-967-1096. Please note that callers in certain countries dialing these numbers, including the collect number from mobile or hotel phones, might be charged fees. Visa will not be responsible for any fees incurred.

2. Visa Customer Service Online Chat:

  • Visa provides a live chat option for real-time assistance. You can access this service by visiting their Chat Support page. Please note that some mobile devices may not support live chat.

3. Visa Customer Service Email Support:

  • For non-urgent inquiries, you can send an email to Visa. They aim to respond within 48 hours. To initiate an email, visit the Contact Us Form and fill out the required information. For your security and protection, please do not include your credit card details in any correspondence.

4. Visa Customer Service Mailing Address:

  • For written correspondence, you can mail Visa at:

Visa Inc.
P.O. Box 8999
San Francisco, CA 94128-8999
USA

5. Social Media:

  • Visa maintains active profiles on various social media platforms. While these channels are primarily for informational purposes, you can reach out for general inquiries:

Important Notes:

  • Account-Specific Inquiries: For questions about your Visa card account, such as billing, transactions, or disputes, it’s recommended to contact your card issuer (the bank or financial institution that provided your Visa card) directly. Their contact information is typically found on the back of your card.
  • Lost or Stolen Cards: If your Visa card is lost or stolen, report it immediately by calling the appropriate number listed above. Visa’s Global Customer Assistance Services are available 24/7 to help block your card and connect you with your financial institution.
  • Hearing Impaired Services: Visa provides dedicated TDD numbers for hearing-impaired customers in the U.S. and Canada, as mentioned above.

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