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How to Contact Mastercard Prepaid Gift Cards Customer Service

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Mastercard offers various methods for contacting their customer service.  If you have a Prepaid Mastercard from Vanilla, for example, you need to visit Mastercardgiftcard.com. For all other Mastercard debit card and credit cards, visit the www.Mastercard.us website.

Mastercardgiftcard.com Customer Service.

This site primarily handles the specifics of purchasing and managing Mastercard prepaid gift cards. Here’s how you can get in touch with customer service:

  1. Phone Support: For general inquiries or issues with already purchased gift cards, you can call 1-833-322-6760. If you need assistance regarding the purchase of new gift cards, the contact number is 1-844-433-7898.
  2. Online Features: You can activate your card, check your balance, and manage your card through their website at Mastercardgiftcard.com.
  3. Email and SMS: The site allows you to receive updates and manage communications through email and SMS, which you can adjust in your online account settings​.
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A prepaid Mastercard gift card from Netspend.com.

Mastercard.us Customer Service.

Mastercard.us provides broader information about all types of Mastercard services, including prepaid gift cards. Here’s how you can reach out:

  1. Phone Support: For issues related to card benefits or to report lost or stolen cards, you can call the general Mastercard support at 1-800-627-8372 (within the U.S.) or consult their global service numbers for international assistance.
  2. Comprehensive Support: Besides gift card inquiries, Mastercard.us offers support for a range of services from general card inquiries to detailed product benefits, which can include insurance benefits and specific card terms depending on the issuer​.

Differences in Service Focus.

  • Mastercardgiftcard.com is more specialized, focusing specifically on prepaid gift cards. It offers detailed support for card activation, balance checks, and direct purchase queries.
  • Mastercard.us, on the other hand, covers a wider range of products and services, offering a broader customer support infrastructure that addresses more general issues across all types of Mastercard products, including prepaid gift cards.

Prepaid Mastercard Cards from other Issuers.

Several other prepaid gift card issuers use Mastercard for their gift cards. For example, Giftcards.com and Giftcardmall.com issuer prepaid Mastercard cards.

For Mastercard Customer Service from Mcgift.Giftcardmall.com, visit: https://mcgift.giftcardmall.com/ or call on number 1.877.322.471.

For Visa Customer Service from Mygift.Giftcardmall.com visit: https://mygift.giftcardmall.com/ or call on number 1.888.524.1283.

For Mastercard holders from Myprepaidcenter.com, visit https://www.myprepaidcenter.com/contactus or call on Customer Service number 1-888-371-2109 in the U.S and Canada or 1-339-234-6415 from outside the U.S. and Canada.

For Mastercard holders from Netspend.com, visit https://www.netspend.com/help.  Customer service email is [email protected].

The Netspend Customer Service phone number is: 1-86-NETSPEND (1-866-387-7363) or 737-220-8956
(M–F 8AM–10PM Central and Sat. & Sun. 8AM-8PM Central)

The Netspend Customer Support mail address is:

Ouro Global, Inc
PO Box 2136
Austin, Texas 78768-2136

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